PHONE: 1-281-968-7014 \ TOLL FREE: 1-866-503-4774

Shipping & Returns

Shipping

Restored Home Interiors makes every effort to ship on the same [week]day if the order is received on or before 3:00 p.m. CST. We attempt to utilize the best possible shipping methods at the lowest possible prices without sacrificing quality. In most cases, we utilize UPS Ground which delivers between one to five days from the day of shipment. However, for certain items being shipped to certain geographical locations, we may utilize other shipping methods depending on costs and/or order times. Please call our office if you need to discuss alternate shipping options for your order. We are happy to help. For information on UPS Ground Shipping, please visit http://www.ups.com/content/us/en/shipping/time/service/ground.html.

 

Returns & Refunds

If you purchase a product from our online store and you received products that were damaged in shipping, please contact our store at 1-866-503-4774 for assistance. Our desire is for you to be completely satisfied with your selection.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

All paint products
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Books with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@therestoredhome.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or received in unusable condition.  If you need to exchange it for the same item, send us an email at info@therestoredhome.com and send your item to: 14020 Highway 3 Webster Texas US 77598.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Restored Home 14020 Highway 3 Webster Texas US 77598

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pricing

Restored Home Interiors offers the lowest available shipping rates. All prices online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change.

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